Case Studies
Each case study walks through the operational problem, the logic that already existed in the business, what we built, and the numbers it produced. No vague “efficiency gains” — exact dollars and percentages.
A multi-truck residential HVAC company was losing an estimated $215K/year to unanswered after-hours calls. Industry data showed 40–60% of after-hours service calls go unanswered or unconverted. We deployed a voice agent integrated into ServiceTitan that picks up 24/7, runs the dispatcher's exact triage logic, and books emergency calls directly into the on-call tech's calendar.
A privately owned dental group with four Florida locations was running a 17.4% no-show rate and a 41% recare booking rate — both well below industry benchmarks. We deployed a unified AI Operating System covering appointment confirmation, recare outreach, and insurance benefit verification across all four locations.
A 9-employee independent P&C agency with 3,400 active policies was sitting at 86.1% retention — every percentage point worth $48K in lost commission. We built a three-layer AI Operating System covering renewal outreach, service request automation, and cross-sell signal detection, integrated into AMS360 and the agency's existing phone system.
More client implementations
Additional examples of delivered work. Companies are described by industry where their names are not shared.
Marine maintenance software
An app that answers crew questions using that boat's manuals and videos, with links to the source page or video moment. Maintenance can be logged by voice.
30-page manual uploads: 10–15 minutes → 1–2 minutes.
Outsourced accounting & AP firm
Systems that sort incoming email, prepare QuickBooks-backed vendor replies and compare vendor statements with matching transactions.
The team reviews replies before they are sent.
Recruiting & talent platform
A platform with candidate import, deduplication and matching based on meaning, alongside a client portal and bulk export to the hiring system.
Candidate intake, matching and export in one platform.
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